Services
Process Review and Optimization
Leveraging deep experience in service operations, continuous improvement, and Lean/Six Sigma practices, I conduct comprehensive reviews of organizational processes to uncover inefficiencies and root causes of performance gaps. I partner closely with stakeholders across departments to map existing processes, identify waste, and redesign to streamline operations and enhance customer and employee experiences.
Drawing from a proven track record of reducing operational costs, improving efficiency, and transforming underperforming teams, I deliver practical, data-driven solutions that align with strategic business goals. My approach ensures measurable improvements through clear documentation, human-centered design, change management implementation plans, and ongoing validation of process effectiveness.
Support Structure Review and Revamp
I help organizations assess the effectiveness of their current support structures by analyzing team alignment, workflow design, performance data, and customer experience outcomes. My extensive experience leading support teams and restructuring operations during periods of growth and acquisition, I identify gaps in capability, accountability, and process integration.
I build scalable support frameworks that optimize team roles, streamline cross-functional collaboration, master technology, and enhance responsiveness through proven methodologies such as KCS, swarming, and Agile techniques. My redesigns deliver measurable impact by improving efficiency, elevating service quality, and creating sustainable support models that adapt to evolving organizational needs.
Project-Based Engagement
I provide targeted, project-based engagements that help organizations accelerate strategic initiatives, drawing on a proven track record of leading complex, cross-functional projects in fast-moving environments. With experience managing technology transitions, implementing operational frameworks, and guiding teams through large-scale change, I deliver structure, clarity, and momentum to critical projects.
I combine Agile, Lean Six Sigma, and program management best practices to ensure projects are executed efficiently, with clear milestones, risk mitigation, and measurable outcomes. Whether supporting process redesign, technology rollouts, or team integration efforts, my project-based services ensure organizations achieve high-impact results with precision and speed.
Other
Not every solution fits into existing boxes, so let’s chat if you do not see what you are needing and determine if we have the skills and experience to deliver.
